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Teamlead IT Service Management

Semperit AG Holding am 10.11.2018 in Wien




Semperit is a global player in the rubber and plastics industry. Our product range stretches from gloves (SEMPERMED), through hoses (SEMPERFLEX) and conveyor belts (SEMPERTRANS), to special technically moulded products (SEMPERFORM). We have secured leading positions worldwide in all business areas. Our proactive focus on our core activities, continuing internationalisation and consistent cost management are key factors in our successful growth strategy.

At our Wien (AT) location, we are currently recruiting:

Teamlead IT Service Management

Responsible for defining and executing the IT Service Management strategy for the entire Semperit group.

Key Responsibilities:

  • Sets up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
  • Responsible for defining and executing the global IT service management strategy for the entire Semperit group.
  • Analyse and predict trends and develops long-range plan designed to maintain cost effectiveness and competitiveness for IT Service Management.
  • Establish metrics, key performance indicators and service level agreements for driving the performance for service delivery. Deliver service enhancements.
  • Develops working knowledge of regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
  • Coach, mentor and develop staff under the direct report.
    Support and actively lead the introduction of new IT services that will impact the user organisation.
  • Define and maintain the Semperit IT Service Catalogue.

Requirements:

  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • 5 to 10 years of IT Service management work experience, with at least 3 years of experience in managing international teams or projects. Experience in Setting up and running a Service Desk organisation.
  • Strong communication and interpersonal skills
  • Demonstrated leadership abilities, as well as effectiveness in matrix management and team building
  • ITIL Certificate
  • A methodical and well-organised approach to work
  • Language skills: English fluent

We offer an interesting challenge and attractive employment conditions in an international organisation with production sites in Europe (Austria, Germany, Italy, France, Hungary, Czech Republic and Poland), the USA, and Asia (Thailand, China, India, Malaysia), as well as further sales companies around the world. Good opportunities for further development and comprehensive training are guaranteed.

Location: 1031 Wien, Modecenterstraße 22

Gross monthly salary: from EUR 3000 (in accordance with the collective labour agreement); higher rates dependent on professional qualifications and experience

If you are interested, we request you to apply online.

Semperit AG Holding
Modecenterstraße 22
1031 Wien
www.semperitgroup.com
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Titel Teamlead IT Service Management Dienstort Wien Unternehmen Semperit AG Holding
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Beschäftigungsart Vollzeit Position Teamleitung Gehaltsangabe 3.000,00 € /brutto

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