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Teamlead Customer Service (m/f)

epunkt Internet Recruiting GmbH am 19.09.2018 in Greater city area of Linz




Teamlead Customer Service (m/f)

(Jn 41600) / City of occupation: Greater city area of Linz

Our customer provides innovative software and hardware solutions for GPS tracking devices and is the European market leader in this field of business.

Your future role As Teamlead Customer Service (m/f) you lead the customer service team regarding the two areas Customer Communications and Content Management. Also, you evaluate the customer feedback in order to develop measures and actions to optimize the product portfolio and the service performance. Furthermore, you keep an eye on the ticketing system, KPIs and are responsible for the results and goal achievements of your team.
Desired qualifications
  • Academic background in IT 
  • Professional experience, preferably in customer service or support 
  • Leadership experience
  • Know-how of a support ticketing system (Zendesk) is an asset
  • Excellent command of English
The special thing about this position
  • With your ideas and commitment you can contribute to the company's success
  • A modern place to work with short decision-making processes and a culture of open communication 
  • Company and team events, start-up-feeling, monthly company breakfast and many additional benefits

Minimum salary
EUR 2800 gross/month (on full-time basis)

Actual salary
Between EUR 2800 and EUR 3500 gross/month according to qualifications and experience.

If you fulfill these criteria and are ready for a challenge, please submit your application online. Your consultant, Anna-Katharina Gierlinger (0732/611221 224), anna-katharina.gierlinger@epunkt.com, will contact you promptly upon receipt.

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Titel Teamlead Customer Service (m/f) Dienstort Greater city area of Linz Unternehmen epunkt Internet Recruiting GmbH
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Beschäftigungsart Vollzeit Position Teamleitung Gehaltsangabe 2.800,00 € /brutto
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